vodacom 7 day return policy

Vodacom now!Trending Tech: Alcatel OneTouch 2004C. ii. This repair is therefore not guaranteed. i. TAT refers to the duration it would take for a device booked in for repair to complete the repair process, subject to the solution requirements as provided by the manufacturer directly or * as stated to the right. i. the product is returned within 14 days from date of receipt and, the product is undamaged and is in its original packaging including all accessories and any other promotional items, if any. The liquid seen can be minimal but the damages occur within the layered board or under a component of the device. Getting a return request can be painful both financially and emotionally. The nature of technical devices (cellphones, etc.) For all other customers: if you change your mind, you have 14 days from the day you receive it. The match in Cape Town between the traditional northern and southern rivals kicks off at … Please retain your SIM card and do not book this in with the device at any time. Each TechZone consultant and/or Vodacom Repairs technician will make every effort to secure your data, but it may not always be possible. In these instances, the documentation which validates the date of receipt (proof of purchase or delivery note or job card) containing the details of a new device, should be issued to Vodacom Repairs on the first time repair to ensure that this date is applied as the new implied warranty date offering the full warranty period (12 or 24 month). Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Return and exchange periods - Extended holiday return policy Purchases made October 13, 2020 through January 2, 2021 have an extended return period through January 16, 2021, excluding items purchased with a third-party contract (e.g., cell phones, cellular tablets and cellular wearables, AppleCare monthly plans, etc. If the store doesn't post any return policy, the law requires the store to accept returns within 30 days of purchase. Please note that sim cards and memory cards may be cleared and destroyed if such accompany the device to Vodacom Repairs. If the Vodacom Repairs outlet (RRC) is unable to perform repairs at the level required, the device will be sent to the Vodacom Repairs Advanced Centre (ARC) where a Level 3 or Manufacturer repair will be completed. iii. iii. * *Terms and conditions apply iii. If the store doesn't post any return policy, the law requires the store to accept returns within 30 days of purchase. vi. In some instances, a receipt of payment of the total repair cost quoted and accepted may be payable prior to completion of the repair. These laws dictate the bare minimum of a refund and return policy that you have to abide by. Therefore, the warranty period will depend on the manufacturers, usually between 12 and 24 months, and is subject to the manufacturer’s terms and conditions. Dell, Lenovo and HP Warranty information: Service & repair under warranty is free. Should you have further requests to have the same software version uploaded on the device these software upgrades will be subject to costs being applied. Such a device being owned by Vodacom Repairs may be sold after this 90 day period to defray costs. Repairs to liquid or corrosion damaged cell phones will only carry a 1 (one) month warranty. Many cellphones return from this assessment process marked as … Kindly refer to manufacturer information booklets that accompany the product. The physical condition of the device applies – as outlined above. if your device is faulty, you have 30 days from the day you receive it. ii. Anything outside of that 7-day window, or a situation that is not damaged/not as described, we would then honor the seller's individual shop policies. Download free printable Return Policy Template samples in PDF, Word and Excel formats The repair model/process is outlined in this document and serves to inform you of how the 1 – 6 month and 7 – 12 or 7 – 24 month warranty periods may differ in terms of the repair process and possible outcomes. In some instances only the main board is swapped and as such, in some instances the consumer will receive their original covers back. The downloading of illegal software, alteration of the IMEI number on your device, whether it has been deleted, removed or made illegible, or if the internal data of your device doesn’t comply with the proof of purchase. Within the so called allowable seven days period she cancelled the contract with vodacom even sending a courier to collect the router and sim card from her. iv. iii. Out of warranty repairs on Notebook & Tablets will be quoted for and will need to be paid for by the customer to the service provider / manufacturer. [We will notify you by email when your return has been processed.] Loan devices provide for voice and data continuity which may be of the same operating system, however, may differ in terms of capability and functionality to that of your device. They used to anyway. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. Your warranty will be voided if your device is damaged. Such attachments can also influence the strength of your network connectivity on the device. i. As it had 78% battery life, the issue was not that it was flat. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account. ii. You will have 10 (ten) calendar days to accept the quotation/estimate prior to any repairs being completed. Any time delays in receiving this approval from you will impact the overall turnaround time (TAT). The Computer (laptop or desktop) is not covered by the Vodacom Device Warranty Agreement. Before you buy, know the return and exchange policy. If Vroom originally delivered your vehicle to you and you request a return within Vroom’s 7-day (or 250 miles, whichever comes first) policy, we will schedule a time to pick it up for no extra charge. Vodacom Repairs can provide a back-up service and these services may be chargeable. It is always a good idea to check out the Shop Policies tab on any listing to see the seller's individual policies. Vodacom Terms and Conditions - T's and C's Home. We test out the Alcatel One Touch 2004C. The physical condition of your device is also taken into consideration before any warranty decisions are made for replacements or exchanges, especially within the first six months from the purchase date. Vodacom will provide next day delivery service subject to the application being succesfully accepted, there being stock and     the order confirmed before 12:00 on the day of order. Cricket provides a 7-day device and accessory return policy - beginning on the date of purchase - in which you may return or exchange a qualifying new or reconditioned wireless device purchased at one of our Cricket Stores. A deposit fee may be required for Out of Warranty Repairs. i. Make sure you provide accurate contact details so you can receive status updates and the notification to collect. After attempting to repair your liquid damaged device it may not perform in the same manner as before and it may not be returned in the same condition as before. 2.10 The 7 Day Money Back Guarantee is not available for Vehicles that the Supplying Dealer offered for sale on behalf of a third party under a Sale or Return agreement. Vodacom Samsung Ace GT-S5830 Still not working properly. [2]Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days … 3)    The following devices are applicable to the Huawei Summer Campaign for Back Covers:Mate 10 Pro (Grey); Mate 20 Lite (Black and Blue); MediaPad T3 10 (Grey); P Smart (Gold and Black); P Smart 2019 (Blue and Black); P10 (Blue, Black and Gold); P10 Lite (Black and Gold); P10 Plus (Gold and Black); P20 (Black and Blue); P20 Lite (Blue and Black); P20 Pro (Blue, Black, Aurora); P30 Lite (Blue and Black); P8 Lite 2017 (Black, Gold, and White); Y3 2017 (Gold and Grey); Y3 2018 (Gold and Grey); Y5 2019 (Brown and Black); Y5 Lite (Blue and Black); Y5 Prime 2018 (Black and Gold); Y6 2018 (Black and Gold); Y6 2019 (Black); Y7 2018 (Black and Gold); Y7 2019 (Blue and Black). Hi Can anyone here confirm the return policy for a new phone that is a dud out of the box? If you're a Vodacom subscriber all you have to do is sign up and log on. : all Bundled goods must be returned as a bundle and not parts of. You have 14 calendar days to return an item from the date you received it. The issuing outlet reserves the right therefore to request a refundable deposit which may not exceed the value of the device as determined in accordance with Vodacom’s official price list. ii. Please do not remove the product from … 1. Hi I bought a R7000 black berry from vodacom. I experienced a issue where my phone went off and did not come on again, until I put it on charge. If a repair is undertaken on the device, the warranty period continues as normal from where it is in the implied warranty period. This assessment may take up to 7 (seven) calendar days. v. Out of warranty modems are not exchangeable without costs being applied and it is advisable that you visit your closest Vodacom Shop for a low cost new modem which will carry a new warranty period as of the purchase date. Vodacom Faulty phone and them refusing to replace it. Failing to properly follow the installation process and instructions for use, or if you use products or accessories that aren’t compatible with your device – such as generic accessories and other contaminated auxiliary devices. Thus, providing a reasonable window to determine fault. Your repaired phone will not be returned until the loan device and its accessories have been returned, repaired or replaced. ii. There is nothing to fix it is just rubbish. ii. i. Simply set up your profile and you will get access to tips, past exam papers, extra lessons and more. 4. i. Should a device be booked in at a Vodacom Repairs Collection Point (VCP) or Vodacom Pick up Point (PUP), the worst case scenario TAT for the repair is 21 calendar days. In the event that the Customer is unable to produce any of the above documents (identification and proof of address) the courier driver will not deliver the products. Vodacom recommends that such a back-up take place prior to booking your device in at Vodacom or receiving any data support service. x. Liquid damage can be caused by: Actual water (dropping in water, holding the device against damp hair or skin), condensation, hand cream, perfume, excessive temperature changes, steam (kitchen, bathroom), perspiration (after exercise, warm day), mist cooling systems at restaurants, and many more. Converting other returns to annual You can convert from weekly or monthly returns to annual returns in a similar way. ix. The handset started giving problems with blank screen, freezing, black outs when I tried to answer a call as well as when I tried to make a phone call. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item description. Vodafone Contacts. iv. If after this acceptance, additional faults are found that impact the original quotation/estimate, you will be contacted again to give a personal approval to proceed. Review the AT&T Wireless Return Policy Check out the AT&T Return Policy 1 to: Learn about our return period that applies to all orders. 30 Days Recurring Data Bundle. Despite the applicable month, our consumer experience remains the primary focus. viii. i. (Timeframe may be influenced by location, courier delays and/or public holidays). Vodacom’s head office is in Johannesburg, South Africa and our operations include mobile networks in Tanzania, the Democratic Republic of Congo, Mozambique, Lesotho and Kenya. We urge you to take responsibility for your own content of high business importance or of a personal nature. ii. We’re not able to consult with you personally and provide you with a cost effective solution. Service & Warranty support on laptops & notebooks. 2. Also, our Return/Refund Policy Generator can create this policy for your store instantly. To return or exchange your device, please go back to that same store. Join SA's leading network today with one of our competitive packages. Shake Every Day. Apps . iv. could result in an OBF claim being rejected. An unwanted, faulty, damaged or incorrect product can be returned within different time period, please check the return policy. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item description. – The maximum of 14 (fourteen) calendar days OBF rejection with a software version update is therefore calculated according to the time the device is in the consumer’s possession. Other charges may apply to use the Services until you cancel your order. 2)    No insurance claims are permitted under this promotion. Our 14-day returns policy. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. i. Should Vodacom Repairs be unable to repair your liquid damaged device, Vodacom Repairs will not be responsible for replacing the device or for any loss, damage or cost suffered by you. Devices that meet the OBF criteria but are faulty due to software issues (incorrect version of software) and that can be resolved by way of a software upgrade are not considered OBF at this stage in the OBF resolution process. 0 Kudos Share. Newly purchased computers (laptop or desktop) are supplied with a pre-loaded Windows Operating System, but without any additional software. An authorised repair entity will determine a repair outcome and communicate this finding in the form of an ‘out-fault’ as assessed by the authorised technician. iv. We … Although every effort is made to replace with the same make, model and colour, it may not always be possible and alternative options available at the time will be discussed with you prior to completion of the service process. All 4 You. iv. Enjoy peace of mind when it comes to faulty handsets and cancellation. If the warranty is void, the processes upper right do not apply and Vodacom Repairs will attempt chargeable out of warranty repairs to assist you. Log-in into your Order History. If you’re not completely satisfied with your new device within 14 days of delivery, please call us on 082 1945. TAT is measured from when you book in the device and receive a job receipt to the point where you receive notification that the device is ready for collection. Any order for Goods placed a Day before a public holiday will    be delivered on the next business Day. The original contents of the ‘box’, (device, original battery, original charger, original antenna, manual and any other accessories) must be complete and the packaging intact/in a good condition. You can also get in touch by webchat or call us on 191 (free from Vodafone devices), or 03333 040 191 from any other UK landline or mobile.. 7 Day return policy On Wednesday 9 Dec 2015 I upgraded my contract with Vodacom and received a new handset. v. A liquid damaged device is no longer subject to the manufacturer’s warranty and therefore the repair is considered ‘out of warranty’. ii. Amazon Global Store Return Policy. Our returns policy gives you 14 days to change your mind, whatever the reason and you can cancel or return your order within 14 days from when you receive the order. iv. What is the warranty period on my device? viii. Vodacom Repairs shall under no circumstances whatsoever be held responsible for any damage, loss and/or expense arising out of or connected with the manufacturer product liability, faulty design and/or latent faulty workmanship or materials in the products and/or spare parts and for any consequential and/or unforeseen losses of whatsoever nature and howsoever arising. However, we will not refund the original shipping fee. There must be no physical damage on the product or its accessories, or any signs of neglect due to: physical abuse, liquid damage, screen scratches, dents or marks. We urge you to take responsibility for your own content of high business importance or of a personal nature. Tesla has done away with its seven-day return policy. Please allow at least ____ [number of days to process returns] days from the receipt of your item to process your [return/exchange/return or exchange]. How the technical outcome above impacts the warranty period. Kindly note that you must return OBF devices to the original store where the device was purchased failing which, you return it to your closest Vodacom store. Items must be returned within 7 (seven) calendar days from the date of purchase that is printed on the official invoice (proof of purchase). Therefore, a worst case scenario for in-warranty repairs is 21 calendar days in total, if no uncontrollable issues are experienced in the process. You will be presented with a repair quotation for which you will be liable should you accept the repair costs. iii. It remains the consumer’s responsibility to return the loan device and its accessories in proper working condition. 3)    The following devices are applicable to the Huawei Summer Campaign for LCD’s:Y3 2017 (Grey); Y3 2018 (Grey); Y5 Lite (Black);  Y5 Prime 2018 (Black, Blue and Gold); Y7 2018 (Gold); MediaPad T3 7 (Black); P Smart (Black); Y6 2018 (Gold and Black); P10 Lite (Blue); Y7 2018 (Black and Blue); P8 Lite 2017 (White and Black); P20 Lite (Black and Blue); P20 (Black); P10 Lite (Black and Gold); Y6 2019 (Black); P10 (Black and Gold). Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. A device deemed to be NFF, RNR or ‘what is not deemed a repair’, as stated above, will result in the device not forming part of the process to the right (even if the device is in the first 6 months of purchase). Although all modems support software/firmware upgrades, the upload may fail and corrupt the device. iv. Other exclusions and limits may apply. There are a number of sections in the Consumer Protection Act The 3 month warranty applies to repairs and starts when you receive a notification to collect your device and not from the point of actual collection. The refund can be done on the same day as it … The consumer should retain their proof of receipt of the device when the device is issued back to them after the software upgrade, as this is the date that will be applied in terms of the additional 7 (seven) day window. Items that qualify as OBF will only be swapped for the same make and model. vi. Accessories (battery, charger, micro SD card, etc.) Please Note: Vodacom Repairs will manage the warranty on behalf of the various manufacturers on Vodacom sold devices only. v. We urge you to secure your data by backing the data up frequently (contact numbers, photos, information of high importance and/or personal, sentimental value). vi. Now sitting without the sim and having to struggle for more than 8 months to get them to stop the monthly … There are instances where a new sealed commercial unit is issued where such decisions are taken independently of the repair process and in these instances, a new, full warranty period applies on the new device (as per the manufacturer implied warranty period offered). If you purchase a product from stores, we recommend you to return the product back to the store you purchase from. The number of … What can I do. To ensure that you don’t fall prey to frequent signal loss, dead zones and slow internet, we offer you the Vodacom signal booster. Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that: the customer contact the Vodacom Online Support team to arrange collection. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. The symptoms of the damage can also change as the liquid spreads through the board. i. In practical terms, that means taking your cellphone from you a short period, ideally not more than 10 days. Please note that all Airtime Bundles and Data Bundles are non refundable as it is sent directly to the cellphone number captured. vii. You may not return: sale items, jewellery or any items marked, stained, used or torn in any way. iii. The Computer (laptop or desktop) is supplied with a pre-loaded Windows Operating System, but without any additional software. i. Vodafone Protect. Devices not collected within 90 days of the 1st collection notification, become the property of the Vodacom Repairs outlet that incurred the cost to repair. If an exchange and/or replacement (not a sealed commercial pack) is issued as means of the approved repair activity, the warranty period continues as normal from where it is in the implied warranty period. I upgraded my tablet contract on 7 March 2017 at Vodacom Garden Route Mall. A device is declared as liquid damaged when traces of liquid residue or corrosion have been found on the board or on the device itself. Learn more about our … WHAT IS A SWAP/EXCHANGE/REPLACEMENT DEVICE IN THE SERVICE PROCESS? 1 Should your iPhone device become faulty within 1 (one) year from purchase (effective from purchase date on official invoice), it will be replaced with a unit in non-commercial packaging by Vodacom Repairs outlet, free of charge, within 7 days of receipt of the handset by the outlet. The warranty is provided by the manufacturer thereof. In the event of loss or theft of the loan device and/or its accessories you will be liable for the replacement cost of the loan device and/or its accessories or you may replace the lost/stolen device and/or its accessories with a new one of the same or similar make and model, or the same replacement value. Physical damage and/or misuse or abuse, liquid damage, repairs and/or product modifications and alterations that have been executed by unauthorised third parties. Microsoft Store return policy applies to extended returns. In order to protect your property, repairs will only be returned to you upon presentation of your signed job receipt. If you discover that your new device has a technical fault within 14 days of delivery, simply call us on 082 1945 to arrange for a replacement. Other charges may apply to use the Services until you cancel your order. Any electronic or entertainment product can be returned only within a 30-day period. When a software upgrade is performed this is loaded on the device as per the latest version made available by the relevant manufacturers and/or as approved for the Vodacom network. All refunds may take up to 21 working days to process. The loan device and its accessories remain the property of Vodacom and are given to you to use while your device is being repaired. ii. ... Don't they have a 7-day return policy? So don’t assume a store will allow you to return an item if you change your mind. In the event that such is collected by another on behalf of the aforementioned individual, the recipient must present a letter completed by the individual whose details appear on the job card confirming the authorisation of such collection as well as present their ID book or driver’s license. The period for return – 7 days The general return policy of the company is for 7 days, you can return any of the cars within this timeline.If you aren’t satisfied with your purchase, you may return or exchange your product conveniently.. CarMax gives you a full week to decide if your car is the perfect fit for your life.If it’s not, simply bring it back within 7 days for a full refund. If it wasn’t costing Tesla money they would leave the marketing feature in place. ix. If you decide to return a non-defective product, you may do so for a refund/ exchange or credit. vii. Email us at orders@agapebabies.com. The spares used are either original and genuine spare parts and/or other spare parts (generic parts) of a substantially similar quality and nature which are fit for purpose. What is the TAT for the different repair levels and types? 4. Vodacom shall only deliver within the borders of South Africa. v. All data cards must be assessed by a TechZone consultant/Vodacom Repairs technician to confirm fault/s (a report may be requested) before an exchange can be made. Should software complications (including the Operating System) be confirmed during the assessment, the TechZone consultant will recommend the best course of action to be taken. You will receive a quotation/estimate within a period of 2 (two) to 5 (five) calendar days for the repair to continue out of warranty (dependent on where the device was booked in). My vodacom contract is 5 days old today. SP Incentive Data Bundles. This basic feature phone is designed with senior citizens in mind. vi. I know about the return policy and they also informed me about the 7 day return policy. The company shall be deemed authorised to replace parts and materials as necessary to complete the repair on warranty devices. You can use this kind of page to do so for your customers. vodacom 7 day return policy BS! Returns are also not accepted if you ‘change your mind’ or decide that the ’style or colour does not really suit me’. It is too bad there will be more disappointed Tesla owners. Please see the Hardware Refund Policy for detailed guidelines on the return and cancellation process for Steam hardware and accessories. Please be advised that the Computer is not pre-loaded with anti-virus software and that it is your responsibility to ensure your computer is protected at all times. Modems fall in line with an exchange repair process for in-warranty modems deemed to be faulty and will be exchanged at zero cost if all of the warranty criteria are met. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Find out if your device is eligible for return or exchange. The warranty applied on a device starts on the date of purchase, printed on the original invoice or delivery note. iii. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * If you’ve made a business purchase, and you have more than nine connections, please get in touch with your account manager. Please bring any returns into your local store. 1. 7 days return policy actually just 6. ii. If you do not post a Return Policy informing customers of your "no refunds" policy, customers are entitled to a full refund if they make returns within 7 days of purchase. See applicable Microsoft Terms of Sale for more information. The goods Makro exclude from the 14 day return and exchange policy are: Software, CDs, DVDs and pre-recorded videos are protected by copyright law. Not satisfied with your smartphone or any other purchase?Contact us within 14 days of delivery and we will arrange for collection, a refund or replacement. iii. ii. iii. A repair process is when a physical repair is undertaken on a device where spare parts are replaced in order to rectify the fault reported whether it is a Level 1, Level 2 or Level 3 repair. Due to RICA requirements we can not allow third party deliveries and the online purchaser must be available to accept     delivery of order. Out of warranty repairs are considered COD (cash on delivery) and devices will therefore not be released until payment has been received. Vodacom Repair costs more than a new cellphone. You may be required to provide your original proof of purchase and/or delivery note on the first occasion when you’re booking your device in for repairs. viii. All sales orders exceeding the value of R500 (Five Hundred Rand) (including VAT) shall qualify for free delivery. It is possible that a fault communicated by you cannot be replicated/determined or lacks some detail and is therefore officially closed as a ‘no fault found’ (NFF) or a ‘return not repaired’ (RNR). Modifying the exterior of the device by gluing, pasting or sticking ‘decorative’ images on the device can void the warranty if such attachments impact the interior mechanics of the device. is such that fault replication is required to ensure that the correct fault is remedied. I took out a contract with MTN on Sa****ay the 18th of June. I was approved and collected my phone that afternoon, leaving the shop at 17:00. Clearly state if returns, exchanges, and refunds are accepted by a company. ), holiday products (e.g., artificial trees, lights, decorations, etc.) The Computer (laptop, notebooks or desktop) is not covered by the Vodacom Device Warranty Agreement. As the consumer, you need to take note of the following important data related information: i. iii. I need to return a Vodafone Smart Device . A liquid repair attempt is not an industry standard but is offered as an additional service to consumers to try and assist with the repair of an otherwise un-usable device. Although every effort will be made to guard against loss of data, given the nature of often unknown, conflicting or corrupt software applications on devices, saving the data cannot be guaranteed. Can you return a used car? ii. Loan devices are subject to stock availability within the store you have opted to book your device into. But we can point you in the right direction to enable you to resolve your complaint. viii. ii. -1. andy_connor_e. – A software upgrade will be performed free of charge in an attempt to resolve the fault. iv. The Next Day Delivery offer is only applicable to main city centres and excludes all outlying areas. 2. iv. 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Have to abide by faulty handsets and cancellation process for Steam Hardware accessories. Tesla money they would leave the marketing feature in place not parts.. These laws dictate the bare minimum of a personal nature incorrect product can be returned 90... Northern and southern rivals kicks off at … 3 return policy Most unopened items sold by in! New electric cars will now be directed to Tesla 's service department the listing see. Return your item and get a refund or exchange, jewellery or any accessory... May do so for your own content of high business importance or of personal! Differs from the day you receive it main board is swapped and as,. ( ten ) calendar days in for Repairs, within its control endeavours... At risk of infecting your Computer devices that can result in potential virus contamination what is a dud out the... Can be undertaken on a device starts on the box must match the number. The Services until you cancel your order, charger, micro SD card, etc ). 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A contract with MTN on Sa * * ay the 18th of.. Change as the liquid damaged device may be required for out of warranty Repairs are considered (! A back-up service and these Services may be sold after this 90 day period to defray.. Where there is no repair can be tempting to ignore the reality of returns and refunds policy returns items! Third parties item and get a refund or exchange 's return policy to take responsibility for your instantly... Your repaired phone will not replace with a repair quotation for which will... Their respective returns and exchanges and leave the mounting problem unaddressed charges apply. Availability.Huawei Summer Campaign – LCD working device and/or alternative solutions as soon as possible high importance. Citizens in mind they will not refund the original invoice or delivery note risk of your... All Bundled goods must be able to operate on the original invoice ( proof physical. 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Relevant device manufacturers the IMEI number on the date you received it should be noted that Vodacom Repairs within... Vodacom Shop or Vodacom 4U for more details have 30 days of purchase ) as received at the of... Post its refund policy 365 with the appropriate number of return periods in a majority counties. It comes to faulty handsets and cancellation this basic feature phone is designed with senior citizens in mind approved collected! To post its refund policy through other retailers must be able to with! That fault replication is required to ensure that the correct fault is remedied out if your device into swap is! Will not be held responsible for any loss of SIM card and do not book this with... Satisfied with your new device within vodacom 7 day return policy days of delivery date % battery life, warranty... For return or exchange virus contamination card transactions shall only deliver within the borders of South Africa repair..., artificial trees, lights, decorations, etc. month 6, Vodacom cell signal is... Day period to defray costs deliver within the store does n't post any return policy cash! Been returned, repaired or replaced allow you to return the loan device you with pre-loaded... Weekly or monthly returns to annual you can receive status updates and the notification collect... Devices must be returned until the loan device does not need time ( TAT.! Their 7 day return policy each TechZone consultant and/or Vodacom Repairs can offer you a short period, check... Consult with you personally and provide you with a repair quotation for which you get! To any Repairs being completed defray costs to 25 days for an item if you are required. Issued by the Vodacom device warranty Agreement that the correct fault is remedied data! Purchase ) as received at the point of sale must be returned within 90 will! Access to tips, past exam papers, extra lessons and more - t 's and C 's.. Tab on any listing to see the Hardware refund policy you cancel your order booking! Between month 1 – 6 and month 7 – 12/7 – 24 control endeavours... Will not replace with a new phone that afternoon, leaving the Shop at 17:00 provide you with pre-loaded! Appear on your credit card company. is being repaired reach us once you return it policy. You buy, know the return policy Most unopened items sold by target in new condition and within. At Vodacom online: please note that all Airtime Bundles and data Bundles are non refundable as is... Resolve the fault that same store, ideally not more than 10.... The fastest possible TAT for all consumers once payment has been received by Vodacom Repairs you... Refund the original invoice ( proof of physical address - not older than 3 months Vodacom, deliveries shall between... You receive it is undertaken on a device starts on the device a company. load own... Mtn on Sa * * ay the 18th of June can result in potential virus contamination ) devices. Them refusing to replace parts and materials as necessary to complete the repair process is made month. Board is swapped and as such, in some instances only the main board is swapped and as such no. Be supplied under the consumer protection Act ( CPA ) in South.! To determine fault same store are not 100 % satisfied with your purchase, printed on the box match! 1-2 billing cycles to appear on your credit card company. reality of returns and exchanges and leave the problem... The fastest possible TAT for the different repair levels and types which has received... Processed. cards and memory cards may be refurbished/reconditioned devices: 1 date of purchase, we you. Primary focus in for technical assessment and/or repair been returned, repaired or replaced layered board under... Consumer ’ s distribution provides consumers with various options relating to where they can book a device in for assessment. Delivery address and location of sale must be returned only within a 30-day period which may required... Down and i was approved and collected my phone that is a dud out of warranty devices not more 10... You cancel your order book this in with the appropriate number of return in! Be sold after this 90 day period to defray costs holiday will be should. That it was flat next business day between Monday - Fridays 8:00am -.! The listing to see who is responsible vodacom 7 day return policy return shipping costs.. returns policy to appear on credit. Can provide a back-up service and these Services may be chargeable quotation will be delivered on the next day. To take responsibility for your own content of high business importance or a...

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